This policy explains what information ASK Real Estate collects, why, and what you can do about it. It covers our website askre.com, our landlord and tenant portal app.askre.com, and our ASKRE mobile app.
What we collect
- About you: your name, email address, phone number, address, nationality, CPR or CR number, and a photo if you add one.
- Your property: the unit you rent or own, your lease dates, rent and deposit.
- Payments: your invoices and what has been paid. If you pay online you do that on our payment provider’s own page – your card details never reach us.
- Documents you upload: such as a passport copy, a CPR or a receipt.
- Maintenance requests: what you report, when you are free, and any photos you attach.
- Your phone, if you use the app: a notification token so we can send you reminders, and whether it is an iPhone or Android. It is not used for advertising or tracking.
- Sign-in records: when you sign in and act in the portal, with your IP address and device type, so we can investigate problems and misuse.
The app asks for your camera and photos only when you attach a photo to a maintenance request or upload a document.
Why we collect it
To manage your tenancy or your property: to put the right name on a lease and an invoice, to collect rent, to arrange repairs, and to contact you about any of it. We also keep records we are required by law to keep, such as invoices and accounts.
What we do not do
- We never sell your information.
- We do not use it for advertising.
- We do not track you across other websites or apps.
Who we share it with
- Your landlord, or your tenant – you are the two sides of the same agreement.
- Contractors and technicians – the request and how to reach you, so they can do the work.
- Our technology providers – Amazon Web Services hosts our systems and sends our email; Expo, Apple and Google deliver notifications to your phone.
- Our payment provider – to take payment. We never see your card.
- Authorities or advisers – only where the law requires it.
Where it is kept
Our systems run on Amazon Web Services in Mumbai, India, so your information is stored outside Bahrain. We rely on the protections those providers contractually offer.
How long we keep it
For as long as you are a customer, and afterwards for as long as the law requires us to keep records such as leases, invoices and accounts. Your notification token is removed as soon as you sign out or delete your account.
Deleting your account
You can delete your account yourself, from Profile in the mobile app, or ask us and we will do it.
Your sign-in is removed, you are signed out immediately, and your phone stops receiving notifications.
Your lease, invoices and the documents attached to them are kept. They are your landlord’s records as well as yours, and we are required to hold them. They are deleted once we no longer have to keep them.
Your choices
You can ask us for a copy of what we hold about you, ask us to correct anything wrong, or ask us to delete anything we are not required to keep. You can turn notifications off at any time, in your phone’s settings or by signing out – it will not affect your tenancy.
Children
Our services are for adults. We do not knowingly collect information about anyone under 18. If you think we have, tell us and we will remove it.
Keeping it safe
Your information is encrypted, access is limited to staff who need it, and every action on an account is recorded. If something goes wrong and it affects you, we will tell you.
Changes
If we change this policy we will update the date at the top.
Contact us
ASK Real Estate W.L.L.
Email: info@askre.com
Kingdom of Bahrain
